Guest Services Representative Goodstone

Guest Services Representative

Full Time • Goodstone
Benefits:
  • Free Parking
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Job Title:          Guest Services Representative                                                               
Company:        The Goodstone Inn & Restaurant                                             
Reports To:      Guest Services Manager 
Schedule:          Mornings, Mid-day, Evenings (5 days a week) including Weekends

Goodstone Inn & Restaurant's most valuable resource is our creative and innovative staff. The excellence of Goodstone has been built from teamwork. Our select team of professionals works together daily to ensure Goodstone provides excellent service to our guests, who have come to expect nothing less than perfection. As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow as a team player!

As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests with exceptional service to exceed expectations. From assisting with reservations in a friendly, proactive, and efficient manner, greeting them upon arrival, to assisting their check-in process to their departure, you will anticipate and address guests' service needs.

Responsibilities and Duties

  • Provide the highest quality of service to the guests at all times, anticipate guest needs, and exceed their expectations.
  • Personal accountability for achieving established guest service standards
  • Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.
  • Ability to read, analyze, interpret, and effectively explain common reports, guest folios, and emergency procedures.
  • Effectively operate the inn’s computer systems (Maestro and Aloha).
  • Possess working knowledge of all reservation procedures.
  • Follow correct check-in/check-out Goodstone procedures.
  • Communicate with team and management professionally and positively.
  • Ensure security and confidentiality of all guest and hotel information and material.
  • Attend work on time as scheduled and adhere to the attendance policy.
  • Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.
Qualifications and Skills

  • A minimum of 1+ years of hospitality experience and customer service
  • Strong computer skills, including typing and using basic programs such as Microsoft Office, etc
  • Good communication skills
  • Self-motivated
  • Flexible and proactive and take the initiative as appropriate
  • Must be able to speak, read, write, and understand English
  • Must be able to read and write to facilitate the communication process
  • Requires good communication skills, both verbal and written
  • Must be able to work well with coworkers
  • Must be able to multi-task, prioritize and work in an effective and efficient manner
  • Must be able to work with a sense of urgency while remaining calm, pleasant, and oriented
  • Must be at least 18 years old
  • Excellent attention to detail is a must
Company Perks and Benefits: 
  • Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc. 
  • 401-K Match after a year
  • Vacation and Sick Time
  • Employee Referral and Bonus Plan
  • Overtime available
Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.

Affirmative Action/EEO statement:
 
Goodstone Inn and Restaurant is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment. 

 
Compensation: $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.